Terms of Service

1. Agreement to Terms

By accessing or using MoveSafe, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our platform.

2. Platform Description

MoveSafe is a B2B SaaS platform that connects verified moving companies with customers seeking moving services. We provide booking management, payment processing, and integration with the U.S. Moving Protection Organization (USMPO) verified carrier database.

3. Eligibility and Registration

Moving Company Requirements

• Valid DOT number and operating authority
• Current insurance coverage meeting federal requirements
• USMPO verification status
• Authorized business representative
• Compliance with federal and state moving regulations

Account Responsibilities

You are responsible for maintaining accurate account information, protecting your login credentials, and ensuring all account activity complies with these terms.

4. Platform Usage

Permitted Use

• Receive and respond to qualified customer leads
• Process bookings and payments through the platform
• Access performance analytics and customer feedback
• Update your company profile and service offerings

Prohibited Activities

• Circumventing the platform to contact customers directly
• Providing false or misleading company information
• Attempting to access other companies' data
• Using the platform for illegal or fraudulent activities
• Reverse engineering or copying platform technology

5. Financial Terms

Pricing Structure

MoveSafe operates on a combination of subscription fees, cost-per-lead charges, and transaction fees as outlined in your service agreement. All fees are due according to your billing schedule.

Payment Processing

Customer payments are processed through Stripe and distributed according to your payout schedule. MoveSafe retains transaction fees as outlined in your service agreement.

Disputes and Chargebacks

You are responsible for handling customer service issues and disputes. Excessive chargebacks may result in account suspension or termination.

6. Service Quality Standards

Performance Expectations

• Respond to leads within 24 hours
• Provide accurate quotes and pricing
• Maintain professional communication standards
• Honor confirmed bookings and agreements
• Comply with all moving industry regulations

Feedback and Ratings

Customer feedback and performance data collected through MoveSafe will be shared with USMPO to maintain verified carrier status and protect consumers.

7. Data and Privacy

You retain ownership of your business data. Customer lead data is shared to facilitate moving services. All data handling is subject to our Privacy Policy and applicable data protection laws.

8. Intellectual Property

MoveSafe retains all rights to our platform technology, trademarks, and proprietary systems. You retain rights to your company branding and business information.

9. Platform Availability

We strive for 99.9% uptime but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

10. Account Termination

Termination by You

You may terminate your account at any time with 30 days notice. Outstanding payments and commitments remain due.

Termination by MoveSafe

We may suspend or terminate accounts for violations of these terms, non-payment, loss of required licensing, or activities that harm the platform or other users.

11. Limitation of Liability

MoveSafe provides a platform service and is not responsible for the quality of moving services, customer disputes, or business outcomes. Our liability is limited to the fees paid for our services.

12. Indemnification

You agree to indemnify MoveSafe against claims arising from your use of the platform, your moving services, or violations of these terms.

13. Governing Law

These terms are governed by the laws of the State of Delaware, USA. Disputes will be resolved through binding arbitration.

14. Changes to Terms

We may update these terms with 30 days notice. Continued use of the platform constitutes acceptance of revised terms.

15. Contact Information